>Leadership
*Managing and Adopting Change
*Managing Team Dynamics: There are no “I’s” in Team
*Coaching Employees
*Influencing Performance
*Mediating Conflict
*Leading a High-Performance Virtual Team
*Supplier Relationship Management
*Pivot: Changing the Conversation
>Emotional Intelligence
*Intro to Emotional Intelligence
*Managing the “E” Factor: Emotional Intelligence in Action
>Professional Development
*Master of the Grab: Making Your Story Stick, Advanced Presentation Skills
*Facilitating Effective Meetings
*Navigating the Waters of Change
*Artful Communication
*The Blade of Negotiation
*Understanding and Beating Stress
*Giving and Receiving Feedback
*Hiring the Right People for the Right Job
*Time and Priority Management
*Managing Conflict
*Managing a Project from a Human Perspective
*Better Practices for the Daily Grind
*Surviving Cube Life: Facilitated Discussion
*Understanding Yourself in a Team
*Pivot: Changing the Conversation
*Pause for Creativity
>Customer Support
*High Touch in a High Tech World
*Customer Service at its Greatest
>Instructor Development
*Best Practices for Instructor Development
*Undercover Trainer